Refunds & Returns
Information about requesting a return, reporting an order problem and how eligible refunds are handled for purchases from MiyooMiniPlus.com.
Contact Us First
Contact us before sending an item back so we can review your request and provide the appropriate return instructions.
Keep Order Details
Have your order number and relevant information available when contacting us about a return or order problem.
Refund Review
Approved refunds are processed after the applicable return or order issue has been reviewed.
Return Requests
If you would like to request a return, please contact us before sending the product back.
Include your order number, the item you wish to return and the reason for your request. This allows us to review the order and provide the appropriate next steps.
Items should not be sent to an address without first receiving return instructions from our support team.
Condition of Returned Items
Return eligibility may depend on the condition of the product and the reason for the return. When requesting a return, please provide accurate information about the condition of the item.
Unless the return relates to a defect, damage or another verified order issue, products should generally be returned with the items and accessories originally supplied with the order.
Damaged or Defective Items
If your Miyoo handheld arrives damaged or appears to have a defect, contact us as soon as reasonably possible after receiving the package.
Please include your order number and a clear description of the problem. We may also request photographs or other information that helps document the issue and allows us to review the request.
Do not dispose of the item, packaging or included materials before receiving instructions if you are reporting shipping damage or a product problem.
Incorrect Item Received
If the product you receive does not match the item or variation shown on your order, contact us with your order number and details of what you received.
Providing clear photographs of the item and package may help us review the issue more efficiently.
Refunds
When a refund is approved, it will be processed according to the applicable order and payment information.
After a refund has been processed, additional time may be required for the transaction to appear depending on the payment provider or financial institution involved.
A refund being processed by the store and the funds appearing in the customer's account are separate stages, so the final posting time may vary.
Return Shipping
Return shipping arrangements can depend on the reason for the return and the circumstances of the order.
Contact us before shipping an item back. We will provide the appropriate instructions after reviewing the return request.
An unauthorized return may be sent to the wrong location and can make the return difficult or impossible to process.
Order Cancellations
If you need to request a cancellation, contact us as soon as possible after placing your order.
We cannot guarantee that an order can be cancelled once processing has begun or the shipment has already been dispatched.
If an order can no longer be cancelled, any available return options can be reviewed after delivery.
How to Request a Return
Contact us first so we can review your order and provide the correct next steps.
Contact Us
Send us your order number and explain why you are requesting a return.
Request Review
We review the order details and may request additional information about the item.
Follow Instructions
If a return is appropriate, follow the return instructions provided to you.
Resolution
Once the applicable return or order issue is reviewed, the approved resolution can be processed.
Contact Us Before Sending a Return
Please do not send a Miyoo handheld or other order item back without first contacting us. Return instructions help ensure the package is sent to the correct location and can be matched to your order.
Common Refund & Return Questions
Need Help With a Return?
Contact us with your order number and a description of the issue. If the product is damaged, defective or incorrect, include clear photographs when possible.
Contact Us